agenda

Schedule

Pre-Event:
Monday, Nov 3rd

Monday will be a travel day for most attendees. 

Evening:

Cocktail hour for all who have arrived

Day 1:
Tuesday, November 4th

8-9 AM

Breakfast

9-12 PM

Morning Session

12-1 PM

Lunch

1-5 PM

Afternoon Sessions and Breakouts

6-9 PM

Dinner

Day 2:
Wednesday, November 5th

8-9 AM

Breakfast

9-12 PM

Morning Session

12-1 PM

Lunch

1-5 PM

Afternoon Sessions and Breakouts

6-9 PM

Dinner

Day 3:
Thursday, November 6th

8-9 AM

Breakfast

9-12 PM

Morning Session

12-1 PM

Lunch

1-3 PM

Afternoon Sessions and Breakouts

3 PM

Conference concludes

DWC IS CREATED FOR

Owners & Leaders

Service Managers

Sales & Account Managers

Front Office Admins

Keynotes
0
Breakout Tracks
0
Breakout Sessions
0

Unlimited

Networking Opportunities

Keynotes

Navigating Today’s Commercial Service Landscape

The commercial service landscape is evolving at an unprecedented pace, creating both significant challenges and remarkable opportunities for growth-minded contractors. While external pressures like labor shortages and economic uncertainty create headwinds, technology has emerged as the great equalizer—enabling businesses of all sizes to scale effectively and compete successfully. This session provides perspective on the industry’s current state and future direction, examining how innovative contractors are leveraging technology to transform challenges into competitive advantages.

Leveraging Technology Innovations to Drive Growth

Commercial service contractors face evolving challenges that demand innovative solutions—from technician shortages and rising customer expectations to increasing operational complexity. These market realities drive ServiceTrade’s innovation strategy and product roadmap. This session explores how research-driven insights are translated into practical technology solutions designed specifically for your business needs. Gain perspective on upcoming innovations that will enhance technician productivity, elevate customer experiences, and streamline operations—all essential catalysts for sustainable growth in today’s demanding service landscape.

10 Years of Digital Wrap – How Far The Industry Has Come

The commercial service landscape is evolving at an unprecedented pace, creating both significant challenges and remarkable opportunities for growth-minded contractors. While external pressures like labor shortages and economic uncertainty create headwinds, technology has emerged as the great equalizer—enabling businesses of all sizes to scale effectively and compete successfully. This session provides perspective on the industry’s current state and future direction, examining how innovative contractors are leveraging technology to transform challenges into competitive advantages.

Transforming the Technician Experience

Your technicians are the face of your brand and the engine of your revenue. In today’s competitive labor market, their productivity, satisfaction, and retention have become mission-critical concerns for commercial service contractors. This session examines how ServiceTrade users are reimagining the technician experience through thoughtful technology implementation and workflow optimization. Discover approaches that simultaneously enhance technician effectiveness while elevating customer satisfaction—creating a virtuous cycle that drives measurable business performance and growth.

Optimizing Efficiency and the Customer Experience​

The commercial service landscape is evolving at an unprecedented pace, creating both significant challenges and remarkable opportunities for growth-minded contractors. While external pressures like labor shortages and economic uncertainty create headwinds, technology has emerged as the great equalizer—enabling businesses of all sizes to scale effectively and compete successfully. This session provides perspective on the industry’s current state and future direction, examining how innovative contractors are leveraging technology to transform challenges into competitive advantages.

Driving Business Value Through End Customer Success

Commercial service contractors face increasing pressure to differentiate themselves in a competitive market where price sensitivity threatens margins and customer loyalty. This session reveals how great contracts and exceptional service delivery create the foundation for lasting, profitable relationships. Discover how selling a great contract becomes the first step in delivering exceptional service that fosters loyalty, justifies premium pricing, and builds true business value with your most important customers.

Partnering for Peak Performance

What innovative ideas are driving exceptional results for today’s top contractors? This session showcases the most impactful strategies we’ve seen customers implement to transform their businesses. These practical approaches have helped contractors achieve remarkable outcomes—including higher margins, improved efficiency, and accelerated growth. Learn how these companies partner with ServiceTrade to turn creative ideas into measurable business value that sets them apart in a competitive marketplace.

what are you waiting for?

All commercial contractors are welcome, whether you use ServiceTrade or not.

Register Today

“At DWC you’re gonna get what you put into it. As a new customer, I wanted to immerse myself in the customers that were already using ServiceTrade so I could learn and introduce myself and build a network of people that could teach me to be better.”

— Adam Heiser, Fire Protection Services

Breakout Tracks

Breakouts are tailored toward particular roles, but you are welcome to attend any session that interests you.

Owners & Leaders

Preparing Your Business for Private Equity, Mergers & Acquisitions or Next-Generation Leadership

Strategies for Managing Economic Headwinds

The New Business Analytics: Turning Service Data into Action

Mastering the Operational Engine: Scaling Your Service Business

Fire or Mechanical Industry Breakout

Service Managers

ServiceTrade Innovations for Service Managers That You Need To Use Today

Leveraging Data for Daily Wins: Practical Analytics & Reporting for Service Managers

Developing Your Workforce: Recruiting, Training, and Apprenticeship Programs

Improving Work-Life Balance and Productivity For Technicians

Fire or Mechanical Industry Breakout

Front Office Admins

ServiceTrade Innovations for Front Office Admins That You Need To Use Today

Leveraging Data for Daily Wins: Practical Analytics & Reporting for Service Managers

Becoming a ServiceTrade Power User: Advanced Tips and Tricks for Admins

Working Without Chaos: Building Consistency with SOPs

Fire or Mechanical Industry Breakout

Sales & Account Managers

Successfully Selling Money for Nothing in 2026

Driving Service Agreement and Pull-Through Revenue

Using ServiceTrade Asset Data and SalesManager for Sales Effectiveness

Modernizing Your Sales And Marketing: More Wins, More Efficiently

Fire or Mechanical Industry Breakout

DWC

Shelley Bainter, Event Director

Phone: 919-825-1562

Email: events@servicetrade.com

 

Hosted by ServiceTrade

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